Comments & Complaints
We welcome your suggestions or view on our services and are happy to receive constructive comments. However, if you have a complaint, you may bring it to the attention of the doctor or practice manager. We will acknowledge your complaint within 2 working days and will take steps to establish the full facts pertaining to your complaint and you will be informed in writing of the outcome.
A complaints leaflet is available for your information.We make every effort to give the best service possible to everyone who attends our practice.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.