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Noticeboard

smoking

Keep your New Year's resolution and speak to your GP or Pharmacist for help.

Comments & Complaints

suggestionsWe welcome your suggestions or view on our services and are happy to receive constructive comments. However, if you have a complaint, you may bring it to the attention of the doctor or practice manager. We will acknowledge your complaint within 2 working days and will take steps to establish the full facts pertaining to your complaint and you will be informed in writing of the outcome.

A complaints leaflet is available for your information.We make every effort to give the best service possible to everyone who attends our practice.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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